Offices are obliged to handle cases in such way that petitioners would have confidence at administration bodies, i.e. all doubtful situations should be settled to petitioners advantage, similar decisions should be made in similar conditions etc.
The right for information
Offices are obliged to properly and exhaustively inform about all facts and regulations that can influence the determination of the rights and obligations, which are subject to particular proceedings. Offices should avoid situations when parties of a case would suffer a loss due to ignorance of the law and should provide necessary advices.
The right for active participation in official proceedings
Offices are obliged to provide possibility of active participation to case parties (e.g. free expression of opinions about decisions, submitting evidential applications etc.), and to enable expression of opinions about collected evidences and materials and submitted claims before a decision.
The right for inspection of case documents and to make copies
Offices are obliged to enable parties inspection of case documents and making copies and notes. A party may also demand authentication of copies or demand issuing authenticated copies.
The right for attorney determination
You can determine an attorney at every stage of proceedings An attorney can make every action on your behalf unless the character of your case requires your personal participation. An attorney can be an adult person having authorization for legal activity. A power of attorney is issued in a written form or by submitting into a protocol.
Offices law based activity
Offices activity is based on the law regulations and you can always demand specification of legal basis for particular actions, i.e. a specific law act. Appeal to a legal act itself is not enough.
