Cases related with your residence in Poland are handled by both local and national offices. If you stay in Warsaw, all of them are seated in this city.
Below, you can find information about the most important offices and cases that can be settled there and contact information as well.
Commune/municipal offices (local administration)
Here, you can settle all cases related with residing in a particular place (address registration, vehicle registration, establishment of economic activity).
In every District Office in Warsaw, there are Citizens Service Departments (pol. Wydział Obsługi Mieszkańców; WOM) where cases of inhabitants of Warsaw are handled.
There you will receive information how to settle a specific case, what documents are required, etc.; you can also submit applications and other letters regarding inhabitants’ affairs there. If you have to apply to other office, you will be informed about such fact by a clerk.
Contact details of WOMs in Warsaw
It is also worth to know about Virtual Citizens Service Departments (e-WOM). In the official Warsaw website you can find the e-WOM section , where is an alphabetical list of cases that can be settled in the Warsaw City Hall (there is also a thematic division, e.g. economic activity , means of communication, citizen affairs) and necessary information helpful in handling of cases (e.g. legal basis, proceedings rules, required documents, fees, places for submitting and receiving documents and download section).
The City Citizen Service Point (Ogólnomiejski Punkt Obsługi Mieszkańców; OPOM) can be also helpful. AT OPOM inhabitants of Warsaw can obtain information about procedures and forms as well as submit applications (e.g. foreigners can submit applications for permanent residence permit etc.). Forms and information for foreigners are available in English and Russian.
The City Citizen Service Point (OPOM) is seated at the subway station Centrum, patio, premises no 2002 L, and is opened Monday – Friday from 12.00 to 19.30 (a break - 15.30-16.00)
Registry Offices (pol. Urząd Stanu Cywilnego; USC) are run within Commune Offices and they are concerned with birth records, marriages, deaths etc. Cases are handled according to a domicile of a person that is a case subject.
Warsaw Registry Office is seated at Jezuicka street 1/3 (tel. 0 22 504 52 00) however cases related with marital status are settled in offices appropriate for the registered address of a petitioner. Contact information
Governmental administration
Whole governmental administration is supervised by the Prime Minister (the list of all ministries). The Foreign Affairs Office is coordinated by the Ministry of Internal Affairs and Administration.
Voivodship Offices
In every voivodship, there is a voivodship office that has a foreign affairs department (Wydział Spraw Cudzoziemców lub oddział ds. cudzoziemców w Wydziale Spraw Obywatelskich i Cudzoziemców).
Such department is concerned with:
- acquisition and confirmation of Polish citizenship,
- repatriation cases,
- legalization of foreigners’ residence in Poland (fixed-time and permanent residence permits, visas prolongations, invitations issuing ),
- cases related with deportations.
Links to websites of all voivodship offices can be found at the website of the prime minister
Every of these website contains a section of foreign affairs department (including contact data, essential information, files for download etc.).
Often, there is a helpful customer guidebook.
Additional information can be obtained at informational point of the Mazovia Voivodship Office in Warsaw, pl. Bankowy 3/5, entrance C, tel. 0 22 695 69 95, This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Mazovia Voivodship Office in Warsaw
Foreigners Affairs Department, ul. Długa 5, 00-263 Warszawa
Citizenship and Repatriation Department - pl. Bankowy 3/5, 00-950 Warszawa
Secretary Office of the Foreigners Affairs Department – room no 38, tel. 0 22 695 65 75,
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Working hours: Monday 10:00-17:30; Tuesday, Thursday, Friday 8:00-15:00
Important! In the Foreigners Affairs Department of the Mazovia Voivodship Office seated in Długa street no 5 in Warsaw (1st floor) there is the Information Point of Legal Interventions
Office for foreigners
This office handles cases of foreigners entry to Poland, transit through Poland, residence in Poland and departure from Poland, grants a refugee, tolerated and temporary protection status.
ul. Koszykowa 16
00-564 Warszawa
tel. 0 22 601 74 02
fax 0 22 601 74 13
Diplomatic outposts
Most of the countries have diplomatic outposts in Poland. Their consular offices are to protect interests of their citizens and are obliged to help them when needed.
The list of diplomatic outpost accredited in Poland
Other offices
Tax office
Employees or people running economic activity in Poland must remember that they are subject to tax obligations. They should have the NIP number (taxpayer identification number) assigned by a tax office. All cases related with taxes and NIP should be settled at a tax office in person, by e-mail or by phone. In Poland, it is possible to submit tax declaration online.
The list of tax offices and their account numbers, phone numbers and email addresses
The help regarding tax issues can be acquired at the national tax information line: desktop phone - 0 801 055 055, from mobile phone 0 22 330 0330 (from. 7.00 to 18.00), or at the website: www.kip.gov.pl.
Useful information, among others on taxes, is provided by the press office of the Ministry of Finance of Poland, Warsaw (tel. 0 22 694 36 00).
Customs office
The basic task is to exercise customs control trade in goods with foreign countries, collection and establishment of customs and tax fees issued at the border (VAT, excise) and prevent smuggling and customs frauds. Customs office can also control legality of foreigners employment.
The structure of the Customs Office includes customs chambers and offices If you want to contact with particular office directly, contact information
Customs Office is coordinated by the Finances Ministry so all information can be found at its website: www.mofnet.gov.pl in the section „Służba Celna” (Customs Service). For example, the list of goods that can be imported to Poland without their notification
In case of any questions you can contact by phone or email:
tel. 0 22 694 31 94, 694 30 91 (from 9 am to 4 pm), e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Social Insurance Board (pol. Zakład Ubezpieczeń Społecznych; ZUS)
US is a national institution that is mostly engaged in collection of social and health contributions and payment of allowances (pensions, disability pensions, sickness benefits or maternity benefits). Depending on the type of your residence and your legal status, insurance obligation can have various scope so it is better to check such issue in person or by phone.
Addresses and phone numbers of ZUS offices
Looking for information can be started from the customers service section: www.e-inspektorat.zus.pl, where there is a thematic catalogue, ways of cases settlement, contact data, online forms.
If you do not find information there, please us phone information service for ZUS customers:
tel. 0 801 044 044 from stationary phones
tel. 0 22 43 33 000 from mobile phones
This automatic information system is open 24/7 all days in year.
Consultants are available from Monday to Friday from 8.00 to 15.00
Poviat and Voivodship Employment Offices
These institutions are concerned with employment and labour market issues.
If are going to work in Poland, you should contact appropriate employment office which organizes national and foreign employment exchange and issues work permits. All information regarding updated regulations about foreigners employment, work permits etc. can be obtained at: 0 22 578 44 14 or at the Warsaw Employment Office website.
Contact information of all Poviat and Voivodship Employment Offices can be found at www.psz.praca.gov.pl in the section „Adresy urzędów pracy”. (Employment offices addresses).
Border Guard
Official of the Border Guard are authorized to inspect foreigners stay and employment legality and their economic activity.
They can make social interviews or check dwellings specified as foreigner's residence place.
Al. Niepodległości 100, Warsaw
tel. 0 22 5004002
Foreigners Affairs Office
of the Border Guard Main Office
tel. 0 22 5004237
e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
